Cancellation & Refund Policy

1. Cancelling an order

• Day-old chicks and live birds: eggs are set for hatching against confirmed orders, so you may cancel free of charge only up to 7 days before the scheduled hatch/dispatch date. Cancellations after that may be refused, or accepted with a deduction for costs already incurred, as communicated at the time of cancellation.
• Feed and other supplies: you may cancel any time before the order is dispatched for a full refund.
• Orders cannot be cancelled once dispatched.

To cancel, contact us by phone, WhatsApp or email with your order reference.

2. Cancellation by GBR

We may cancel an order in full or in part — for example due to a hatch shortfall, disease or biosecurity concern, government restriction, or failed verification. In that case you will receive a full refund of the amount paid for the undelivered quantity, or, if you prefer, a replacement from a later batch.

3. Delivery claims

Please inspect goods at the time of delivery.

• Live chicks: report any dead-on-arrival birds, count shortfall or visible defects within 24 hours of delivery, with photographs or video and the delivery challan. Mortality after this window — which depends on on-farm brooding and management — is not covered.
• Feed and supplies: report damaged, wet, short or incorrect goods within 3 days of delivery, with photographs and the batch/bag details. Please keep the goods for inspection.

Where possible, note the issue on the delivery receipt before signing it.

4. How valid claims are resolved

After reviewing your claim, we will — at our option and in discussion with you — replace the affected quantity, issue a credit note against your next order, or refund the value of the affected quantity. We aim to respond to every claim within 3 business days.

5. Refund timelines

• Approved refunds are initiated within 3 business days of approval, to the original payment method.
• Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
• Payments made by bank transfer or cash will be refunded by bank transfer to an account in the buyer's name.
• If money was debited but no order was confirmed, the payment gateway normally reverses it automatically within 5–7 business days.

6. Not eligible for refund

• Claims reported after the windows above.
• Mortality, disease or poor performance arising from on-farm conditions after delivery.
• Goods refused at delivery without a valid reason, or where no one was available to receive a scheduled live-bird delivery.
• Feed that has been opened, mixed, or stored improperly.

7. Contact

For cancellations, claims or refund status, contact us at gbrhatcheries@gmail.com or 0866-234-5678. See also our Terms of Service.