Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") form a legally binding agreement between you and GBR Hatcheries Private Limited (CIN U01222AP2005PTC046970), registered office at Door No. 57-14-24A, Pantakaluva Road, Patamata, Vijayawada, Andhra Pradesh - 520010("GBR", "we", "us" or "our").

They govern your use of our website at gbrhatcheries.com, our mobile and web applications (including the GBR Traders app), and your purchase of our products and services (together, the "Services"). By accessing the Services, creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

This document is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.

2. Eligibility

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872 to use the Services. If you use the Services on behalf of a business, you confirm that you are authorised to bind that business to these Terms, and "you" includes that business.

3. Accounts and verification

• Some Services, including the GBR Traders app, require an account. You agree to provide accurate, current and complete information — including your name, mobile number, email and business details — and to keep it updated.
• We may verify your identity and business (for example GSTIN, PAN or trade licence) before approving a trader or dealer account, and may refuse or revoke approval at our discretion.
• You are responsible for keeping your login credentials and OTPs confidential and for all activity under your account. Tell us immediately at gbrhatcheries@gmail.com if you suspect unauthorised use.

4. Products, pricing and quotes

• Our products include day-old broiler chicks, heritage and specialty breeds, poultry feed and related supplies. Product descriptions, images and specifications are indicative; live birds are natural products and may vary in weight, size and appearance.
• Prices of live birds and feed change frequently with market conditions. The price that applies to an order is the price confirmed by us at the time of order confirmation, unless otherwise agreed in writing.
• All prices are in Indian Rupees (INR). Prices exclude applicable taxes (including GST), transport and handling charges unless stated otherwise; these will be shown on your quote or invoice.
• Availability depends on hatching schedules and stock. We may limit quantities, and we may correct any pricing or typographical error even after an order is placed, in which case you may cancel the order for a full refund.

5. Orders

An order placed through the Services, by phone, by WhatsApp or through a sales representative is an offer to purchase. A contract is formed only when we confirm the order in writing (including by SMS, WhatsApp, email or in-app notification) or dispatch the goods.

We may decline or cancel any order — for example, because of stock or hatch shortfall, disease or biosecurity concerns, suspected fraud, or incomplete verification. If we cancel an order you have already paid for, we will refund the full amount paid.

6. Payments

• Online payments are processed by our payment partner, Razorpay, and may be made by UPI, debit or credit card, net banking, wallet or other methods shown at checkout. We do not store your card or banking credentials.
• Your use of a payment method is also subject to the terms of the payment partner and your bank. We are not responsible for failures or delays caused by the payment gateway or bank.
• If money is debited but the order is not confirmed, the amount is normally reversed automatically by the payment partner within 5–7 business days. Contact us if it is not.
• For approved trade accounts, credit terms (if any) will be agreed in writing. Overdue amounts may attract interest as agreed and may result in suspension of further supplies.
• A GST-compliant tax invoice will be issued for every order. Please provide a valid GSTIN if you wish to claim input tax credit.

7. Delivery and risk

Delivery timelines, charges and the transfer of risk are set out in our Shipping & Delivery Policy, which forms part of these Terms. Because live chicks are perishable, someone must be present at the delivery location to receive them at the scheduled time.

8. Cancellations, claims and refunds

Cancellations, claims for mortality, shortfall or damage, and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

9. Your responsibilities after delivery

Performance of chicks after delivery (growth, feed conversion, mortality and disease) depends significantly on brooding, housing, feed, water, vaccination, biosecurity and management at your farm, which are outside our control. Any guidance we provide on rearing is general advice and not a guarantee of results. You are responsible for complying with all laws applicable to your farming or trading activity, including animal welfare, licensing and local regulations.

10. Acceptable use

You agree not to:

• provide false information or impersonate any person or business;
• use the Services for any unlawful or fraudulent purpose;
• resell access to the Services, or scrape, copy or harvest data from them without our written permission;
• interfere with, reverse-engineer, or attempt to gain unauthorised access to the Services or their systems;
• upload viruses or other harmful code;
• send spam or abusive messages to us or to other users through any channel, including WhatsApp.

11. Communications

By providing your mobile number or email, you agree that we may contact you by phone call, SMS, WhatsApp, email and push notification about your account, orders, payments and deliveries. Promotional messages are sent only with your consent and you can opt out at any time, as explained in our Privacy Policy.

12. Intellectual property

The Services and all content on them — including the GBR name and logo, text, images, designs, software and data — are owned by or licensed to GBR Hatcheries Private Limited and are protected by Indian and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose. No other rights are granted.

13. Third-party services

The Services rely on or link to third-party services such as Razorpay, WhatsApp, Google Maps, app stores and hosting providers. We are not responsible for their content, availability or practices, and your use of them is governed by their own terms.

14. Disclaimers

Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including of merchantability and fitness for a particular purpose. We do not guarantee that the website or apps will be uninterrupted, error-free or free of harmful components, or that market prices or information shown will always be current.

15. Limitation of liability

To the maximum extent permitted by law, GBR will not be liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, business, flock performance or goodwill, arising from your use of the Services or our products.

Our total liability for any claim relating to an order is limited to the amount you actually paid us for the specific products giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including under the Consumer Protection Act, 2019.

16. Indemnity

You agree to indemnify and hold harmless GBR, its directors, employees and agents from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your misuse of the Services.

17. Suspension and termination

We may suspend or terminate your access to the Services, or your account, at any time if you breach these Terms, fail to pay amounts due, or if required by law. You may close your account at any time by contacting us or by following the steps on our Data Deletion page. Outstanding payment obligations and clauses that by nature should survive termination will continue to apply.

18. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including disease outbreaks (such as avian influenza), government orders or movement restrictions, natural disasters, extreme weather, epidemics, strikes, transport disruptions, power or network failures.

19. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern informally. Subject to any rights you have under consumer protection law, the courts at Vijayawada, Andhra Pradesh shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

20. Changes to these terms

We may update these Terms from time to time. The "Last updated" date shows when they were last changed. Continuing to use the Services after changes take effect means you accept the updated Terms. Orders already confirmed are governed by the Terms in force when they were confirmed.

21. General

If any provision of these Terms is held invalid, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of it. You may not assign your rights under these Terms without our consent. These Terms, together with the policies they refer to, are the entire agreement between you and us about the Services.

22. Contact and grievances

Questions or complaints about these Terms can be sent to gbrhatcheries@gmail.com or 0866-234-5678. Our Grievance Officer, Gaddam Bucha Rao, can be reached at the same email address. We will acknowledge complaints within 48 hours and aim to resolve them within 30 days.